BOSTON, Jan. 29 /PRNewswire-FirstCall/ -- Perceptive Informatics (Perceptive), the industry's leading eClinical solutions provider and a subsidiary of PAREXEL International Corporation (Nasdaq: PRXL), today announced that it has reached a key milestone, with 10 million calls placed through its ClinPhone Interactive Voice Response System (IVRS) over the past seven years in support of clinical trials for its clients. Perceptive's IVRS technology manages important clinical trial functions, including patient enrollment and randomization as well as study drug inventory management.
Perceptive's ClinPhone IVRS typically handles approximately two million interactions per year, depending on study requirements. While the average volume for one study is around 5,000 calls, ClinPhone IVRS has managed over 250,000 calls for larger studies. The IVR system complements the ClinPhone Interactive Web Response System (IWRS) which has a sophisticated web interface for data capture.
"As clinical research experiences rapid growth globally, clients are increasingly turning to Perceptive for our IVR/IWR platforms, which have the infrastructure and scalability needed to support complex global trials," said Steve Kent, President, Perceptive Informatics. "Marking the 10 millionth call through our IVR system is a significant milestone, which demonstrates the confidence clients have in our ability to deliver robust, secure, and reliable solutions for more efficient trial execution and supply management, as well as support of adaptive trial designs."
As offered by Perceptive Informatics, the ClinPhone IVR/IWR solutions provide toll-free access and secure web connectivity worldwide and have the ability to manage fluctuating call volumes across multiple large-scale global clinical trials conducted in numerous languages. Due to comprehens
|SOURCE PAREXEL International Corporation|
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