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Patient Experience Expert to Present 'The Power of Wow!' in Health Care Service Delivery
Date:3/27/2008

moments of great, delightful service, which gives the patient a positive story to tell.

"While the initial publication may cause some uncomfortable feelings for the lower performing organizations, I expect the increased awareness of the survey results among hospital leaders, boards, patients and community members to create opportunities for discussions about how to improve processes and optimize customer service. In the end, we are all beneficiaries."

About Malone Advisory Services

Mary P. Malone is a patient advocate for transforming patient and family experiences with all aspects of the health care system. A patient satisfaction expert, inspirational speaker and accomplished author, Mary founded Malone Advisory Services in 2005 to help health care leaders and professionals achieve this goal. Learn more about Malone Advisory Services at http://www.maloneadvisoryservices.com .


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