Navigation Links
Patient Experience Expert to Present 'The Power of Wow!' in Health Care Service Delivery
Date:3/27/2008

SOUTH BEND, Ind., March 27 /PRNewswire/ -- As hospital leaders prepare for the public release of patient experience data as mandated by Center for Medicare & Medicaid Services (http://www.cms.hhs.gov ) ; patient experience improvement expert Mary P. Malone is offering insights about how to improve health care delivery for patients and families. Data from the H-CAHPS (http://www.cahps.ahrq.gov ) survey will be posted to the government's Hospital Compare web site (http://www.hospitalcompare.hhs.gov ) in late March. This is the first time that standardized measures of patients' experiences with hospital care will be reported to the public.

A nationally recognized speaker and author, Mary P. Malone, MS, JD, (http://www.maloneadvisoryservices.com ) is scheduled to present 'The Power of Wow!' on April 10, 2008 at the Society for Healthcare Consumer Advocacy Annual Conference in St. Louis, MO. The session will focus on the competitive need for hospitals to improve patient and family experiences by providing extraordinary service moments for their customers. Malone, who has visited nearly 1,000 hospitals and health organizations, will also share dozens of best practice ideas she's collected from top performers.

"Beginning this spring, health care consumers will have unprecedented access to the performance of hospitals on patient experience surveys," says Malone, president of Malone Advisory Services. "As a result, hospitals are becoming increasingly focused on making improvements in this area."

"The reality is that most hospitals are already doing a good job in customer service," says Malone. "While we can all point to service breakdowns, the best-performing hospitals recognize that the challenge is to create special moments of great, delightful service, which gives the patient a positive story to tell.

"While the initial publication may cause some uncomfortable feelings for the lower performing organizations, I expect the increased awareness of the survey results among hospital leaders, boards, patients and community members to create opportunities for discussions about how to improve processes and optimize customer service. In the end, we are all beneficiaries."

About Malone Advisory Services

Mary P. Malone is a patient advocate for transforming patient and family experiences with all aspects of the health care system. A patient satisfaction expert, inspirational speaker and accomplished author, Mary founded Malone Advisory Services in 2005 to help health care leaders and professionals achieve this goal. Learn more about Malone Advisory Services at http://www.maloneadvisoryservices.com .


'/>"/>
SOURCE Malone Advisory Services
Copyright©2008 PR Newswire.
All rights reserved

Related biology technology :

1. Shire and TAP Agree to Co-promote LIALDA(TM) (mesalamine), the First Oral Once-Daily Mesalamine For Patients With Active, Mild to Moderate Ulcerative Colitis
2. PacifiCare Capitulates to Latest Patient Revolt
3. Schiller AG Adopts Masimo Rainbow SET as Their Technology Platform of Choice for Patient Monitoring Devices Worldwide
4. Patient-Reported Outcomes (PROs) Improve Cancer Treatment -- Experts Agree
5. Baxter Announces FDA Approval of ARTISS Slow-Setting Fibrin Sealant in Treatment of Burn Patients
6. AstraZenecas Zactima to Earn Almost Five Percent Patient Share in the Treatment of Non-Small-Cell Lung Cancer by 2016
7. LUMEDX Updates Real-Time Patient and Resource Scheduler for Healthcare Systems
8. Genzyme Withdraws Bioenvisions European Filing of Evoltra(R) in Elderly AML Patients
9. 960-Patient Study Demonstrates Zero Blood Stream Infection In Patients Treated With Angiotechs Novel 5-FU Central Venous Catheter
10. C1-Esterase Inhibitor Concentrate Rapidly Relieves Abdominal and Facial Attacks in Patients with Hereditary Angioedema, According to Pivotal Study
11. First Patient Enrolled in SONIC I Registry of OmniSonics Medical Technologies OmniWave(TM) Endovascular System
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/23/2017)... CA (PRWEB) , ... May 23, 2017 , ... ... publication of “Label-free isolation of prostate circulating tumor cells using Vortex microfluidic technology ... the result of a collaboration with Dr. Dino Di Carlo and Dr. Matthew Rettig ...
(Date:5/23/2017)... (PRWEB) , ... May 23, 2017 , ... ... Works as Vice President of Clinical Operations. She brings years of expertise ... Yaupon Therapeutics. From her professional foundation as a licensed occupational therapist, through a ...
(Date:5/23/2017)... ... , ... Cambridge Semantics , the leading provider of Big Data management ... and Expo in Boston May 23-25 with a featured speaker and solution demos ... Lake is also a finalist for the Best of Show award. , James LaPointe, ...
(Date:5/22/2017)... ... May 22, 2017 , ... Stratevi, a boutique firm ... the East Coast. It has opened an office in downtown Boston at 745 Atlantic ... it increasingly more important to generate evidence on the value they provide, not just ...
Breaking Biology Technology:
(Date:4/17/2017)... MELBOURNE, Florida , April 17, 2017 ... security technology company, announces the filing of its 2016 Annual Report ... Securities and Exchange Commission. ... Report on Form 10-K is available in the Investor Relations section ... well as on the SEC,s website at http://www.sec.gov . ...
(Date:4/13/2017)... PUNE, India , April 13, 2017 According ... Identity Proofing, Identity Authentication, Identity Analytics, Identity Administration, and Authorization), Service, Authentication ... by MarketsandMarkets™, the IAM Market is expected to grow from USD 14.30 ... Annual Growth Rate (CAGR) of 17.3%. ... ...
(Date:4/11/2017)... Research and Markets has announced the addition ... their offering. ... tracking market to grow at a CAGR of 30.37% during the ... 2017-2021, has been prepared based on an in-depth market analysis with ... its growth prospects over the coming years. The report also includes ...
Breaking Biology News(10 mins):