New England Peptide, LLC (NEP), is developing a formal quality management system at its Gardner, Mass., facility, focusing on continuous process improvement and customer satisfaction.
Gardner, Mass. (PRWEB) July 15, 2008 -- New England Peptide, LLC (NEP), is developing a formal quality management system at its Gardner, Mass., facility, focusing on continuous process improvement and customer satisfaction.
The program is designed to help NEP ensure that the company continues to offer the best quality and service possible in the industry, says Dave Robinson, NEP's CEO, while preparing for potential ISO 9001:2008 Quality Management System Registration.
The ISO 9000 family of standards represents an international consensus on quality management practices. The ISO 9001:2008 standard provides a tried and tested framework for taking a systematic approach to managing an organization's processes so that they consistently turn out product that satisfies customers' expectations.
In the implementation of the system, NEP will document and standardize all quality control processes and procedures involved in manufacture of the company's products, from customer inquiry through shipment, in line with ISO's rigorous criteria. All employees will undergo training in policies, procedures, and work instructions that are compliant with ISO quality documents. Selected NEP personnel will conduct internal audits at the end of the process.
The formal system and process will help assure the most efficient operations and top-quality customer service, says Robinson, by taking steps to move through the quality process as expediently as possible, continually work to tighten standards and systems, and quickly identify and correct any issues that arise in day-to-day operations. "It's running a smart business," he states.
NEP will integrate the quality
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