Continuous Enhancement Model and Customer Advisory Board Programs Exemplify Why Halogen Is the Customer Service Leader in Talent Management Market
OTTAWA, March 11 /PRNewswire/ - Halogen Software Inc., a leading provider of web-based employee performance and talent management software, announced today that its customers continue to provide valuable insight into real-life HR issues and challenges and play a critical role in the shaping of the Halogen Employee Performance and Talent Management Suite. Programs including the continuous enhancement model and customer advisory boards (CABs) have established Halogen as the leader in customer satisfaction. In a recent Bersin & Associates study, Halogen was not only ranked as a market leader they were also awarded the highest possible rating for customer satisfaction - making it the one of just a few talent management vendors to receive this recognition.
Continuous Enhancement Model
Every month Halogen communicates with its customers across all industries and listens to their ideas and suggestions on how to make Halogen's entire talent management suite even better. In February alone, enhancements based on customer feedback were implemented in key features including status reports, performance journals and goals and development plans. Customers have reacted enthusiastically to these changes and to Halogen's commitment to meeting their evolving needs. The Nautilus Insurance Group was one of several customers who contributed to the enhancements in the area of goals and development plans.
"Our employees know what they need to do to enable themselves to
perform better. This feature makes it possible for them to have the same
ability as the manager does to make changes to their goals and development
plans," said Claire Herstein, HR Manager with Nautilus Insurance Group.
"Halogen has taken our input along with industry best practices and has
applied them to their powerful solution. Our experiences
|SOURCE HALOGEN SOFTWARE|
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