Continuous Enhancement Model and Customer Advisory Board Programs Exemplify Why Halogen Is the Customer Service Leader in Talent Management Market
OTTAWA, March 11 /PRNewswire/ - Halogen Software Inc., a leading provider of web-based employee performance and talent management software, announced today that its customers continue to provide valuable insight into real-life HR issues and challenges and play a critical role in the shaping of the Halogen Employee Performance and Talent Management Suite. Programs including the continuous enhancement model and customer advisory boards (CABs) have established Halogen as the leader in customer satisfaction. In a recent Bersin & Associates study, Halogen was not only ranked as a market leader they were also awarded the highest possible rating for customer satisfaction - making it the one of just a few talent management vendors to receive this recognition.
Continuous Enhancement Model
Every month Halogen communicates with its customers across all industries and listens to their ideas and suggestions on how to make Halogen's entire talent management suite even better. In February alone, enhancements based on customer feedback were implemented in key features including status reports, performance journals and goals and development plans. Customers have reacted enthusiastically to these changes and to Halogen's commitment to meeting their evolving needs. The Nautilus Insurance Group was one of several customers who contributed to the enhancements in the area of goals and development plans.
"Our employees know what they need to do to enable themselves to perform better. This feature makes it possible for them to have the same ability as the manager does to make changes to their goals and development plans," said Claire Herstein, HR Manager with Nautilus Insurance Group. "Halogen has taken our input along with industry best practices and has applied them to their powerful solution. Our experiences with Halogen customer support have been great, right from the beginning and this is just one more example of that."
Customer Advisory Boards
Halogen invites established customers to help shape the software's on-going development through customer advisory boards. CABs provide product management with valuable feedback and engage in discussion on issues and trends. Each group consists of approximately 12 customers who attend on-line meetings about twice a month.
"I know from past experience that Halogen listens and acts quickly on input from their customers," said Sharron Sisti, HR Manager with Geffen Mesher. "I am part of Halogen's professional services customer advisory board and I love the idea that my changing needs and the needs of my organization will be part of future enhancements to an already powerful employee performance and talent management system."
Bersin & Associates Report
In a recent Bersin & Associates study, published in January 2008 Talent Management Suites: Market Realities, Implementation Experiences, and Vendor Profiles, Halogen was not only ranked as a market leader but also received the highest possible ranking - four-stars - in customer satisfaction based on its outstanding references, support record and overall customer experience. For more information on this report go to http://bersin.com/.
About Halogen Software
A recognized industry leader with over 1000 customers worldwide, Halogen Software makes powerful, simple-to-use and affordable employee performance and talent management applications. The company offers a complete suite of web-based products that automate, simplify and integrate employee performance management, 360/multi-rater feedback, compensation management, succession planning and learning management. Halogen's offering makes HR best-practices accessible to companies of all sizes and its healthcare, financial services and professional services specific suites meet the unique needs of these industries. Halogen is consistently recognized by the industry and its customers for its exceptional implementation and support services, and has won multiple awards for its corporate leadership and product innovation, including HR Technology Product of the Year. For more information, visit http://www.halogensoftware.com.
|SOURCE HALOGEN SOFTWARE|
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