>Exhibit 1: Market Research Methodology
Exhibit 2: CRM Software Modules
Exhibit 3: CRM Solutions for the Telecom Sector
Exhibit 4: Telecom as a Segment of Global CRM Software Market 2012
Exhibit 5: Telecom as a Segment of Global CRM Market 2012-2016 (percentage)
Exhibit 6: Global Telecom CRM Market 2012-2016 (US$ billion)
Exhibit 7: Global Telecom CRM Market by Deployment Model 2012
Exhibit 8: Global Telecom CRM Market by Deployment Model 2012-2016 (percentage)
Exhibit 9: Global Telecom CRM Market by Category Segmentation 2012
Exhibit 10: Global Telecom CRM Market by Geographical Segmentation 2012
Exhibit 11: Telecom CRM market in the Americas 2012-2016 (US$ billion)
Exhibit 12: Telecom CRM market in the EMEA Region 2012-2016 (US$ billion)
Exhibit 13: Telecom CRM market in the APAC Region 2012-2016 (US$ billion)
Exhibit 14: Global Telecom CRM Market by Vendor Segmentation 2012
Exhibit 15: Business Segmentation of Oracle Corp.
Exhibit 17: Business Segmentation of Amdocs Systems Inc.
Exhibit 18: Business Segmentation of SAP AG
Exhibit 19: Business Segmentation of Microsoft Corp.
Exhibit 20: Business Segmentation of Salesforce.com
Research methodology is based on extensive primary and secondary research. Primary research includes in-depth interviews with industry experts, vendors, resellers and customers. Secondary research includes Technavio Platform, industry publications, company reports, news articles, analyst reports, trade associations and the data published by Government agencies.
Amdocs Systems Inc., Avaya Inc., Infor Global Solutions, Microsoft Corp., Oracle Corp., Salesforce.com Inc., SAP AG., Convergys Corp. and Huawei Investment and Holding Co.
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