Market Research Methodology 04.1 Market Research Process 04.2 Research Design 04.3 Research Methodology 05. Scope of the Report 05.1 Market Overview 05.2 Product Offerings 06. Market Landscape 06.1 CRM Software Modules 06.2 CRM Solutions for the Telecom Sector 06.3 Telecom as a Segment of Global CRM Software Market 06.4 M
Market Research Methodology
04.1 Market Research Process
04.2 Research Design
04.3 Research Methodology
05. Scope of the Report
05.1 Market Overview
05.2 Product Offerings
06. Market Landscape
06.1 CRM Software Modules
06.2 CRM Solutions for the Telecom Sector
06.3 Telecom as a Segment of Global CRM Software Market
06.4 Market Size and Forecast
06.5 Market by Deployment Model 2012
06.6 Five Forces Analysis
07. Market Segmentation by Category
08. Geographical Segmentation
08.1 Telecom CRM Market in the Americas 2012-2016
Market Size and Forecast
08.2 Telecom CRM Market in the EMEA Region 2012-2016
Market Size and Forecast
08.3 Telecom CRM Market in the APAC Region 2012-2016
Market Size and Forecast
09. Key Leading Countries
10. Vendor Landscape
10.1 Competitive Scenario
10.2 Market Share Analysis 2012
10.3 Other Prominent Vendors
11. Buying Criteria
12. Market Growth Drivers
13. Drivers and their Impact
14. Market Challenges
15. Impact of Drivers and Challenges
16. Market Trends
17. Key Vendor Analysis
17.1 Oracle Corp.
17.2 Amdocs Systems Inc.
17.3 SAP AG
17.4 Microsoft Corp.
17.5 Salesforce.com Inc.
18. Other Reports in this Series
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