Apart from providing advanced imaging capabilities, Carl Zeiss Meditec offers unparalleled customer service. With its innovative technology and excellent support to the end-users, the company has established a very loyal customer-base and continues to expand its presence. It has an outstanding customer care solution organization that recruits highly trained staff to assist customers and provide quality replacement parts and supplies. The company provides in-house technical support and best-in-class email, online and telephone support. In addition, it offers an array of technical training opportunities to facilitate the process of new product adoption.
"Carl Zeiss Meditec received the highest overall Frost & Sullivan Competitive Metrics Score in the recently completed Strategic Analysis of Optical Imaging Technologies in U.S. Clinical Diagnostics Markets," continues Dr. Sharma. "The company's high scores are tied to its success in the OCT Technology segment of the Analysis."
With an overall score of 10.22, Carl Zeiss Meditec received tier I scores in all four categories of 'market positioning and growth,' 'innovative performance,' 'growth strategy,' and 'leveragable assets'. The score break-up is 2.67 for 'market positioning and growth,' 2.33 for 'innovative performance,' and 2.61 for 'growth strategy.' The Company's overall score is over 2.2 points higher than the average of the other participants, which received a combined score of 8.01.
In short, its careful attention to product quality, breadth of product line, excellent customer support, and reputable brand name has earned Carl Zeiss Meditec a leadership position in the OCT technology market for ophthalmic applications.
Each year, Frost & Sullivan presents this award to the company that has exhibited market share leadershi
|SOURCE Frost & Sullivan|
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