Navigation Links
Follow-up Phone Surveys: Effective Customer Service Assessment Tool for Improving Satisfaction
Date:7/1/2008

CHAPEL HILL, N.C., July 1 /PRNewswire/ -- To effectively measure customer satisfaction, follow-up CSR phone surveys garnered the highest rating of 3.93 out of 5 among customer service and call center executives in a member-driven research study conducted by Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL.

However, only 35 percent of companies use this assessment tool, with companies in the study's health care segment not using follow-up CSR phone surveys at all. Instead, companies in the health care segment value feedback forums and email/online surveys.

Download this complimentary research excerpt, "Using Performance Metrics and Voice of the Customer Data to Improve Customer Satisfaction in Call Centers," at http://www3.best-in-class.com/gr171.htm to view an example of research the GLOBAL BENCHMARKING COUNCIL can conduct for you on a burning issue at your organization.

Benchmarking studies are one way members of the GLOBAL BENCHMARKING COUNCIL use this innovative research, benchmarking and networking service. The comprehensive suite of research services not only helps them promote top-line revenue growth, cost reduction and innovative problem-solving in the organization, but also supports their personal thought leadership and status as an information broker.

Want to test-drive the GLOBAL BENCHMARKING COUNCIL? - Visit http://www3.best-in-class.com/gbc to sign up for a no cost, no obligation Virtual Tour or experience it yourself at the upcoming conference, http://www3.best-in-class.com/CurrentConference. Discover the positive impact this innovative research, benchmarking and networking service can have on your career and company.

Contact us at 919.403.0251 to discuss our line-up of conferences or to explore research and
'/>"/>

SOURCE Best Practices, LLC
Copyright©2008 PR Newswire.
All rights reserved

0

GOOD

Page: 1 2

Related biology technology :

1. AEterna Zentaris to Further Develop Three Follow-up Multi-targeted Cytotoxic Candidates to AEZS-112 as Potential Novel Cancer Treatment
2. PAREXEL Reaches Agreement To Acquire ClinPhone
3. Engineers harness cell phone technology for use in medical imaging
4. Researchers develop method for transmitting medical images via cell phones
5. Announcement in Relation to the Movement in the ClinPhone Share Price
6. Monitorforhire.com Adds Mobile Phone Capability Further Speeding Access to Experienced Monitors
7. Industry-First Telephone for Health Care Developed by CyraCom
8. SciQuest Announces Newest Life Sciences Customer; BioMarin Pharmaceutical Drives Spending Effectiveness with Automated, Intuitive Procurement
9. Mega-Brand Success: Effective Market Strategy and Tactics
10. New VeriEye SDK from Neurotechnology Enables Development of Reliable, Cost-effective Biometric Iris Recognition Systems
11. New Study Reports That Ablative Therapy With HALO360 Device Effectively Treats Highest-Risk Category of Barretts Esophagus
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/15/2008).... 15 /- Quincy Bioscience (Madison, W...n.com ), a dietary supplement,consisting of the je...otential to improve memory in healthy human subjec...articipants that completed a 30-day open-label,stu...ntation with,apoaequorin, a well-known calcium-bin...
(Date:10/15/2008)...ance, October 15 /-, (EUR ... 08/07 EUR ... millions sales change millions ... 71 17 23.8 70 16 Other EU c... 25 21 Other markets 1.5 ...
(Date:10/15/2008)...lo., Oct. 15 /- Bolder BioTechnology,...1.6 million Phase II Continuing,Renewal Small Busi...ong-Acting Beta Interferon for Multiple Sclerosis"...rders and Stroke (NINDS) of The National,Institute...rd is contingent,upon the achievement of certain r...
(Date:10/15/2008)...moting its new PadLock Set Saver product at the Am...t Conference in Salt Lake City,UT, at The Salt Pa.... 15 /- Baxa Corporation is promoting...gnet Conference, October,15-17, in Salt Lake City...., PadLock provides a secure seal for the end of th...
Breaking Biology Technology:Jellyfish Protein Shows Potential to Help With Memory 2Jellyfish Protein Shows Potential to Help With Memory 3Stallergenes: Sales at end September 2008: + 17% - 2008 Sales Guidance Revised Upwards: + 14% 2Stallergenes: Sales at end September 2008: + 17% - 2008 Sales Guidance Revised Upwards: + 14% 3Bolder BioTechnology Receives $1.6 million NIH Grant to Continue Development of Multiple Sclerosis Drug 2Baxa Corporation Features PadLock(R) Set Saver at the ANCC National Magnet Conference(TM) 2
... Technology Network (WTN) just turned one! It is b...ee what we have accomplished in just 12 months of ...by Amazon and powered by Goggle) wistechnology.co... reach, and page views compared to other technolog...st. WTN is read beyond Wisconsin with 30% of its, ...
...over Spirit, which bounced to a near pinpoint land...Saturday (Jan. 3) after a seven-month flight, prom...Madison scientists say. , ,John Valley, a UW-Madis...ducted isotopic analyses of meteorites believed to...onsiderably to our knowledge of Mars and whether o...
...,Lets start with the good in Midwest biotech in 20...ormance of the publicly traded Midwest biotech com... Index, which evaluates the top 20 biotech stocks ...tellar performance of the Nasdaq and Amex Biotech ...lly ticked up even more in the last trading days o...
.... - GE Medical Systems and University Community H...ealth network based in Tampa, Florida have announc...dvanced heart hospitals. GE Medical Systems will...scular hospital, designed to deliver cardiovascula...hnology, when it opens in the spring of 2005. , ,...
Other Biology Technology:WTN's First Year 2The Good, Bad, Ugly of Midwest Biotech in 2003 2The Good, Bad, Ugly of Midwest Biotech in 2003 3GE Medical Enables Digital Heart Hospital 2GE Medical Enables Digital Heart Hospital 3
(Date:10/15/2008)..., Ulrike Gaul, professor of molecular biology at ... professor of theoretical physics at New York Univ...or the first Alexander von Humboldt professorships... (LMU) Mnchen nominated the two scientists for thi... by the Humboldt Foundation panel. This distinctio...
(Date:10/15/2008)..., Salk researcher Dr. Fred H. Gage, professor in ...eio Medical Science Prize for his discovery of the...lian brains. He will officially receive the award ...edicine in Japan on Nov. 21. , Dr. Gage,s labora...tem and unexpected plasticity and adaptability to ...
(Date:10/15/2008)..., Reston, VA (October 28, 2008) -- A study(1) pub...al, Toxicological Sciences, which is published b...cology, describes the kidney toxicity of melamine ...to characterize the toxicity of the compounds that...This research points to a possible link between th...
(Date:10/15/2008)..., As concerns about the effects of global warming...ecember issue of Physiological and Biochemical Zo...re of only two degrees Celsius could have a devast...kangaroos. , "Our study provides evidence that c...e range contractions, and the possible extinction ...
Breaking Biology News(10 mins):2 Alexander von Humboldt professorships go to LMU Munich 22 Alexander von Humboldt professorships go to LMU Munich 32 Alexander von Humboldt professorships go to LMU Munich 42 Alexander von Humboldt professorships go to LMU Munich 5Global warming threatens Australia's iconic kangaroos 2Study shows increased education on nanotech human enhancement increases public concerns 4070 1Study shows increased education on nanotech human enhancement increases public concerns 4070 2Assurant Health Names Jennifer Kopps Wagner Senior Vice President and General Counsel 24093 1Assurant Health Names Jennifer Kopps Wagner Senior Vice President and General Counsel 24093 2First Ever National Biovigilance Network in the U S Reaches 241 Million in Funding Prepares for Fall Pilot Launch 24088 1First Ever National Biovigilance Network in the U S Reaches 241 Million in Funding Prepares for Fall Pilot Launch 24088 2First Ever National Biovigilance Network in the U S Reaches 241 Million in Funding Prepares for Fall Pilot Launch 24088 3First Ever National Biovigilance Network in the U S Reaches 241 Million in Funding Prepares for Fall Pilot Launch 24088 4First Ever National Biovigilance Network in the U S Reaches 241 Million in Funding Prepares for Fall Pilot Launch 24088 5PAREXEL Promotes Dr Mark A Goldberg to Chief Operating Officer 6582 1PAREXEL Promotes Dr Mark A Goldberg to Chief Operating Officer 6582 2PAREXEL Promotes Dr Mark A Goldberg to Chief Operating Officer 6582 3PAREXEL Promotes Dr Mark A Goldberg to Chief Operating Officer 6582 4
...ringe at the idea, but sperm-producing stem cells ...e lab, and frozen for future use. A team in the Ne...l stem cells from cows and cultured them inside mo...be done for men. "This is a very promising route t...py," Dirk de Rooij of Utrecht University, Netherla...
...mental tuberculosis drug may be effective against ... but could also be the first compound to treat the...eport their results today at the 2006 ASM Biodefen...ompound is the lead has a very different mechanism...reat tuberculosis. We have identified no cross re...
...ones are not associated with an increased risk of ...rst UK study of the relationship between mobile ph...hed online by the BMJ today. , The four year study...hester and the Institute of Cancer Research, Londo...e were not at a greater overall risk of developing...
... seem bigger than life ?big bones, big mysteries. ...s about dinosaurs may come from small ?very small ...chigan State University zoologist Peggy Ostrom. "W...ls, and proteins can tell us about diseases, about...what they ate and who they are related to." , Ost...
Other Biology News:Testes to incubate stem cells 2Experimental TB drug effective against resistant and latent mycobacterium tuberculosis 2Mobile phone use not linked to increased risk of glioma brain tumours 2Next good dinosaur news likely to come from small packages 2
...al Stem Cell Functional Identification Kit contain...n be used for the short-term maintenance, differen...f NSCs into astrocyte, neuron and oligodendrocyte ...ti-human Nestin, mouse anti-human Glial Fibrillary...
Anti-Mouse MIP-1g, Biotin (Polyclonal) (rabbit IgG)
KNP-1 (HES1) Purified Anti-Mouse, Anti-Rat, Anti-Human, Anti-Dog, Anti-Chicken clone 35, Isotype Mouse IgG 1 , 150 µg Consult technical datasheet for details.
Request Info
Biology Products: