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Exclusive Conference on Managing Your Online Brand: Shaping the Noise from the Blogosphere

CHAPEL HILL, N.C., Dec. 11 /PRNewswire/ -- Health-focused social networks, blogs, wikis and community sites are pharmaceutical and biotech companies' biggest challenges but can be their biggest opportunities. A marketing executive from a large biopharmaceutical company will discuss increasing importance of reputation monitoring and management in "The Crowd's Noise Level is Increasing: Understanding User Generated Content and Enhancing its Impact on Your Reputation" at the 11th Annual Customer Experience Conference.

Download the customer experience conference brochure at to see more details about this presentation and others on slate for "Integrated Customer Strategies: Enabling Companies to Survive & Thrive through the Downturn" ( in Las Vegas, Nev., Feb. 2-4, 2009.

Thought leaders from Abbott, Eli Lilly, Genentech, Roche, UCB Pharma, Cardinal Health, Pfizer, Toyota, Boeing, Johnson & Johnson and many others have attended this annual event in the past.

This year, customer service, marketing, sales and quality leaders from leading companies will gather to network with and to learn from successful executives and profitable companies that listen to, engage and align with external and internal customers to strengthen client relationships through an integrated customer strategy.

Register today for this working conference at Early bird registration special ($250 discount) ends December 19. Save more than $100 on hotel expenses when you register before January 2, 2009.

For more conference information, contact Shelley Alfred-Watkins at 919.767.9254 or

Sponsored by Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL, the 11th Annual Customer Experience Conference represents one of the networking opportunities at the core of the GLOBAL BENCHMARKING COUNCIL's ( mission to promote primary research, knowledge exchange, and operational excellence in three broad areas of business operations:

    -- Customer Experience
    -- Human Capital Management
    -- Quality, Productivity and Process Excellence

Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL is an innovative research, benchmarking and networking service for business executives in pharmaceutical and life sciences, consumer and industrial products manufacturing, financial services and other industries to promote top-line revenue growth, cost reduction and innovative problem-solving.

SOURCE Best Practices, LLC
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