BOSTON, June 24 /PRNewswire/ -- C3i, the leader in global training and support for clinical electronic data capture software, announced today that it will team with Oracle's new Health Sciences Global Business Unit to provide joint customers with clinical training and support services. Separately, C3i also announced the expansion of its Sofia, Bulgaria clinical support operations center.
C3i will play an important role in the ecosystem of the Oracle Health Sciences Global Business Unit. The company will provide both web based and classroom training, 7x24 multi-lingual help desk, user/application administration, global hardware provisioning and technical site assessments to sponsors and clinical research organizations using Oracle's best-in-class clinical applications.
"Over the last three years, C3i has developed a suite of high-quality services to support Oracle's clinical software deployments," said Nick Giannasi, Senior Director, Oracle Health Sciences Global Business Unit. "C3i's teams are currently serving many of our worldwide clinical customers and their global delivery complements Oracle's clinical trial management applications."
In support of the growth of clinical trials worldwide -- and of Oracle customers in particular -- C3i has significantly increased its global capabilities. "Our multi-lingual call center in Sofia, Bulgaria has grown to over 200 people in just two years, and is currently supporting 11,000 sites in 20 languages." observes Jean-Christophe Muyl, General Manager of C3i's Clinical Services.
In addition to Bulgaria, C3i has call centers in Hyderabad, India and Wilkes-Barre, Pennsylvania; plus a global hardware provisioning center in Denville, New Jersey, which currently ships laptops across the globe.
"Our rapid growth from niche North American company to a leader in
global clinical support services has been fueled by the increasing
importance of clinical trials and the development of transformation
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