Navigation Links
BioInformatics LLC Announces New Market Report – Enhancing the Customer Experience: Insights and Life Science Supplier Rankings (13-002)
Date:3/28/2013

Arlington, VA (PRWEB) March 28, 2013

For life science suppliers who understand the value of managing the customer experience, this report provides detailed feedback on multiple touchpoints that provide opportunities to delight—or annoy—the customer. Twenty-five life science suppliers are ranked on pre-purchase, product-usage and post-purchase experiences.

The following companies are ranked in the report:

AB SCIEX
Agilent Technologies
ATCC
BD Biosciences
Beckman Coulter
Bio-Rad Laboratories
Cell Signaling Technologies
Corning Life Sciences
EMD Millipore
Fisher Scientific
GE Healthcare
Illumina
Leica
Life Technologies
PerkinElmer Life Sciences
Promega
Qiagen
R&D Systems
Roche Applied Science
Sigma-Aldrich
Thermo Scientific
VWR
Waters
Zeiss

1,053 scientists were asked to rank their suppliers on customer touchpoints that occur during the time spent researching products, during the selection process and after the sale is made. Customers rated their experience on 22 attributes associated with their interactions with life science companies during various stages of the purchasing cycle:

Pre-Purchase Experience:        Product/Vendor Awareness
    Product/Vendor Knowledge
    Product Selection
Product Experience:    Product Integrity
    Vendor Service
Post-Purchase Experience:    Vendor Support
    Satisfaction and Loyalty

“A scientist’s emotional experience with a company can sometimes be the only differentiator in the eyes of that customer,” states Robin Rothrock, Ph.D., Director of Publications at BioInformatics LLC. Dr. Rothrock adds: “In today’s consumer-driven market, life science suppliers are called upon to know in a precise way what keeps their customers happy.”

To learn more about Enhancing the Customer Experience: Insights and Life Science Supplier Rankings (13-002), a complimentary Executive Summary is available at:

Download free executive summary

About BioInformatics LLC

BioInformatics LLC is the premier research and advisory firm serving the life science industry. By leveraging our professional social network of more than 71,000 life scientists, we have supported more than 500 companies and provided insights that lead to better business decisions. Our assignments include assessing the size and attractiveness of markets, optimizing product configurations and pricing, validating corporate acquisitions, measuring customer loyalty, and evaluating brand strength and positioning.

For more information, contact:

Mary Follin
Manager, Marketing/Sales
BioInformatics LLC
2111 Wilson Blvd., Suite 250
Arlington, VA 22201
703.778.3080 x13 (phone)
m(dot)follin(at)gene2drug(dot)com
http://www.gene2drug.com/

Read the full story at http://www.prweb.com/releases/customer/experience/prweb10572099.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related biology technology :

1. Global Bioinformatics Industry
2. Japan Bioinformatics Announces Study on Leading Mapping Tools for DNA Mutation Discovery
3. BioInformatics LLC New Product Launch – RateMyProduct, a Quick Turnaround Product Assessment Tool for Life Science Suppliers
4. BioInformatics LLC New Market Report – Opportunities for New Players in the Growing Stem Cell Market
5. BioInformatics LLC Webcast – The Life Science Product Manger’s Toolkit
6. BioInformatics LLC New Market Report – Best Practices Guide for Advertising to Life Scientists
7. Japan Bioinformatics Announces the Release of their Simbiot® Time Course Analysis ‘How-To’ Guide
8. BioInformatics LLC Multi-Sponsor Market Report – In-depth Exploration of the U.S. Market for Biosimilar Drugs
9. Scientists Warn of Long Term Consequences of Budget Sequestration: BioInformatics LLC Report
10. Keryx Biopharmaceuticals, Inc. Announces Upcoming Poster Presentations of Zerenex™ (Ferric Citrate) at the Upcoming American Society of Nephrology Kidney Week 2011 Annual Meeting
11. VaxyGen Assay Services, LLC Announces Launch of Custom Bioassay Services and Operations
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/3/2016)... ... February 03, 2016 , ... ... annual report which summarizes and analyzes nearly 750 unique supply chain notifications ... and analysis service. , Supply chain risk management practitioners subscribe to the ...
(Date:2/3/2016)... , Feb. 3, 2016  Today, Symphony Technology ... AlphaImpactRx , a leading provider of primary research ... to IMS Health , a global information and ... offerings, capabilities and technologies will be integrated into IMS ... global primary market research capabilities. ...
(Date:2/3/2016)... MN (PRWEB) , ... February 03, 2016 , ... ... physiologic monitoring, has released two new solutions focused on social housing of small ... and reduces stress artifacts in data.¹, ² , DSI’s HD-S11 implant has evolved ...
(Date:2/3/2016)... , ... February 03, 2016 , ... Big games come ... have sacrificed so much for our country. CereScan, a nationally recognized brain diagnostics and ... Wounded Warrior Amputee Football Team (WWAFT) vs. NFL Stars Flag Football Game on February ...
Breaking Biology Technology:
(Date:2/2/2016)... MOUNTAIN VIEW, Calif. , Feb. 2, 2016 ... diabetic retinopathy market, Frost & Sullivan recognizes US-based ... North America Frost & Sullivan Award for New ... technology provider in North America ... standard in the rapidly growing diabetic retinopathy market. ...
(Date:2/1/2016)... 1, 2016  Wocket® smart wallet ( www.wocketwallet.com ) announces the launch ... Joey Fatone . Las Vegas , where Joey ... --> Las Vegas , where Joey appeared at the ... new video ad was filmed at the Consumer Electronics Show (CES2016) in ... booth to meet and greet fans. --> ...
(Date:1/25/2016)... BLUE BELL, Pa. , Jan. 25, 2016   Unisys ... facial recognition system at John F. Kennedy (JFK) International Airport, ... and Border Protection (CBP) identify imposters attempting to enter ... or do not belong to them. pilot testing ... rolled out initially at three terminals at JFK during January 2016. ...
Breaking Biology News(10 mins):