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BioInformatics, LLC Offers Solutions for Optimizing Service and/or Maintenance Contracts
Date:8/13/2008

request a contract extension. 41% of respondents are highly interested in consolidating maintenance and/or service contracts with a single OEM. This invaluable report provides suppliers with a roadmap for differentiating service offerings in order to build customer loyalty and charge premium prices.

While customer preferences have been measured independent of specific vendors, profiles for five major OEM's -- Agilent Technologies, Applied Biosystems, Beckman Coulter, Bio-Rad Laboratories and GE Healthcare were studied as well. Significant differences by market segment are also highlighted in this report.

"The vendor-client relationship necessarily includes understanding customer preferences, pro-actively increasing positive touchpoints and educating customers as to how a particular service offering is unique," Dr. Zemlo noted. "Instrumentation Service Contracts: Opportunities for Differentiation" provides suppliers with insights from over 500 life scientists with regard to all of these strategic areas. Plan to attend a free webinar to discuss ways to optimize service and/or maintenance contracts on Tuesday, September 9 at 1pm EDT. To register for your seat at the webinar, email m.follin@gene2drug.com. For a complimentary Executive Summary of this report, please visit http://www.gene2drug.com/report/195/ .

ABOUT BIOINFORMATICS, LLC

BioInformatics, LLC is the premier research and advisory firm serving the life science industry. By leveraging our professional social network of more than 36,000 biomedical researchers, we have supported more than 300 companies and provided insights that lead to better business decisions. Our assignments include assessing the size and attractiveness of markets, optimizing product configurations and pricing, validating corporate acquisitions, measuring customer loyalty, and evaluating brand strength and p
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