Navigation Links
BioInformatics, LLC Offers Solutions for Optimizing Service and/or Maintenance Contracts
Date:8/13/2008

ARLINGTON, Va., Aug. 13 /PRNewswire/ -- According to new research from BioInformatics, LLC (http://www.gene2drug.com) -- the leading market research and consulting firm serving the life science industry -- service providers in the life science industry must innovate to find new ways to demonstrate customer value. As offerings become more diverse, including multi-vendor, original equipment manufacturer (OEM), in-house and a combination of all three, vendors must respond to customers' increasing demand for choices. In its latest report, "Instrumentation Service Contracts: Opportunities for Differentiation," BioInformatics, LLC explores optimal ways to balance risk, quality and costs of service and/or maintenance contracts.

"Navigating the complex terrain of service and/or maintenance contracts poses new challenges for life science suppliers," observed Tamara Zemlo, Ph.D., Director of Syndicated Research and Analysis at BioInformatics. "Instruments have become more sophisticated and customers are more demanding." According to Dr. Zemlo, structuring contracts in a way that responds to the unique needs of each client is the key to winning in this increasingly competitive landscape.

This report provides an in-depth market overview and competitive analysis of the most common types of contracts offered in the life sciences market. While almost one-half of maintenance and/or service contracts are with the OEM, customers are more frequently turning to alternative suppliers. According to the life scientists surveyed for this report, in addition to dependability, customers expect personalized service and maximum flexibility as well.

The report has a number of significant findings for scientific and lab equipment suppliers. 49% of maintenance and/or service contracts are for a single-year duration. 36% of scientists who are disappointed with service would give contract providers a second chance and request a contract extension. 41% of respondents are highly interested in consolidating maintenance and/or service contracts with a single OEM. This invaluable report provides suppliers with a roadmap for differentiating service offerings in order to build customer loyalty and charge premium prices.

While customer preferences have been measured independent of specific vendors, profiles for five major OEM's -- Agilent Technologies, Applied Biosystems, Beckman Coulter, Bio-Rad Laboratories and GE Healthcare were studied as well. Significant differences by market segment are also highlighted in this report.

"The vendor-client relationship necessarily includes understanding customer preferences, pro-actively increasing positive touchpoints and educating customers as to how a particular service offering is unique," Dr. Zemlo noted. "Instrumentation Service Contracts: Opportunities for Differentiation" provides suppliers with insights from over 500 life scientists with regard to all of these strategic areas. Plan to attend a free webinar to discuss ways to optimize service and/or maintenance contracts on Tuesday, September 9 at 1pm EDT. To register for your seat at the webinar, email m.follin@gene2drug.com. For a complimentary Executive Summary of this report, please visit http://www.gene2drug.com/report/195/ .

ABOUT BIOINFORMATICS, LLC

BioInformatics, LLC is the premier research and advisory firm serving the life science industry. By leveraging our professional social network of more than 36,000 biomedical researchers, we have supported more than 300 companies and provided insights that lead to better business decisions. Our assignments include assessing the size and attractiveness of markets, optimizing product configurations and pricing, validating corporate acquisitions, measuring customer loyalty, and evaluating brand strength and positioning.

For more information, please contact:

Mary Follin

Director of Communications

BioInformatics, LLC

2111 Wilson Blvd., Suite 250

Arlington, VA 22201

703.778.3080 x13 (phone)

mfollin@gene2drug.com

http://www.gene2drug.com/


'/>"/>
SOURCE BioInformatics, LLC
Copyright©2008 PR Newswire.
All rights reserved

Related biology technology :

1. Sigma-Aldrich Recognized by BioInformatics, LLC as Having the Most Useful and Easiest to Use Online and Print Catalogs
2. BioInformatics, LLC Studies Trade Show Exhibition Strategies in the Life Science Market
3. SCAN Health Plan Offers Seniors Five Tips to Prepare for Surgery
4. REvolution Computing Offers Hands-On Tutorial of NWS Parallel Computing Environment at BioC 2008
5. Facelift for Resumes Offers Hope for Job Seekers, says Resume Writing Service
6. Online Career Tool Offers Live Expert Advice Component
7. TCN e-Systems Offers Trial Sponsors Solutions for Creating In-House Center of Excellence in Patient Recruitment
8. LMXonline Offers Spanish-Language Safety and Health Training Library
9. ARR Offers Parents Extended Choice in Egg Donor Selections
10. Genetic Testing for All: QTrait Offers Industrys Least Expensive, Most Secure DNA Tests With TRUSTe Certification
11. New TUMS(R) QuikPak(TM) Campaign Offers Innovative Heartburn Relief with a Little Help from the Jetsons
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/27/2016)... GUELPH, ON , June 27, 2016 /PRNewswire/ - BIOREM ... it has been advised by its major shareholders, Clean ... LP, United States based venture ... common shares of Biorem (on a fully diluted, as ... for the disposition of their entire equity holdings in ...
(Date:6/27/2016)... ... June 27, 2016 , ... Parallel 6 , the ... today the Clinical Reach Virtual Patient Encounter CONSULT module which enables both ... physician and clinical trial team. , Using the CONSULT module, patients and physicians can ...
(Date:6/27/2016)...  Liquid Biotech USA , ... Sponsored Research Agreement with The University of Pennsylvania ... cancer patients.  The funding will be used to ... clinical outcomes in cancer patients undergoing a variety ... employed to support the design of a therapeutic, ...
(Date:6/24/2016)... June 24, 2016 Epic Sciences unveiled ... cancers susceptible to PARP inhibitors by targeting homologous ... (CTCs). The new test has already been incorporated ... multiple cancer types. Over 230 clinical ... response pathways, including PARP, ATM, ATR, DNA-PK and ...
Breaking Biology Technology:
(Date:6/22/2016)... 2016   Acuant , the leading ... has partnered with RightCrowd ® to ... Management, Self-Service Kiosks and Continuous Workforce Assurance. ... functional enhancements to existing physical access control ... with an automated ID verification and authentication ...
(Date:6/16/2016)... The global Biometric ... USD 1.83 billion by 2024, according to a ... proliferation and increasing demand in commercial buildings, consumer ... the market growth.      (Logo: ... of advanced multimodal techniques for biometric authentication and ...
(Date:6/7/2016)... June 7, 2016  Syngrafii Inc. and San ... relationship that includes integrating Syngrafii,s patented LongPen™ eSignature ... This collaboration will result in greater convenience for ... union, while maintaining existing document workflow and compliance ... ...
Breaking Biology News(10 mins):