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Best Practices, LLC Showcases Its Expertise in Customer Relationship Management
Date:3/18/2011

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  • Listening to Customer Complaints to Glean Improvement Insights

  • The full 52-page report contains more than 200 benchmark metrics to enable complaint resolution leaders to assess the efficiency and effectiveness of their complaint management organizations. Review a complimentary summary of the study at http://www3.best-in-class.com/rr1046.htm. The research is based on surveys and interviews involving 60 representatives from 58 national and global manufacturing organizations.  

    ABOUT BEST PRACTICES, LLC

    Best Practices, LLC serves 48 of the world's 50 top pharmaceutical companies.  For 17 years, we have conducted work based on the simple yet profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies.  For more information about the company, go to www.best-in-class.com.


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