Navigation Links
Best Practices, LLC Showcases Its Expertise in Customer Relationship Management

CHAPEL HILL, N.C., March 18, 2011 /PRNewswire/ -- Driving value for customers is critical to organizational success across all industries. While there are many touch points between a customer and an organization, there has to be an integrated approach to the customer in order for an organization to succeed in the marketplace.

Chris Bogan, CEO of the research and consulting firm Best Practices, LLC., noted in this month's special issue of PharmaVoice that the state of biopharma customer-relationship management (CRM) is advanced in some areas while fledgling in others.

"Historically, companies have been advanced in serving physicians with segmentation systems, thought leader programs and sophisticated relationship and CRM strategies. In contrast, CRM for patients and payers has been less sophisticated. A few have launched customer-focused initiatives, but none have transformed their old business models along these lines," Bogan said in an article about the state of CRM in the biopharmaceutical industry. Speaking in the magazine's 10th anniversary issue, Bogan was one of many thought leaders the publication reached out to as part of updating stories that appeared in PharmaVoice's first issue.

Recognizing that the customer is a linchpin for success, Best Practices, LLC has published a new study on optimizing the role of customer complaint groups: "Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements."  The study provides insights not only on effective approaches to resolving customer complaints but also on using the complaint resolution function to capture critical customer feedback to drive quality and continuous improvement.

Some of the key topics addressed in this research include:

  • Complaint Resolution Groups: Structure, Roles & Responsibilities
  • Service Claim Resolution Benchmarks
  • Listening to Customer Complaints to Glean Improvement Insights

The full 52-page report contains more than 200 benchmark metrics to enable complaint resolution leaders to assess the efficiency and effectiveness of their complaint management organizations. Review a complimentary summary of the study at The research is based on surveys and interviews involving 60 representatives from 58 national and global manufacturing organizations.  


Best Practices, LLC serves 48 of the world's 50 top pharmaceutical companies.  For 17 years, we have conducted work based on the simple yet profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies.  For more information about the company, go to

SOURCE Best Practices, LLC
Copyright©2010 PR Newswire.
All rights reserved

Related biology technology :

1. Future Role of Market Research Made Clear in New Report from Best Practices, LLC
2. Finesse Solutions Showcases SmartBag with Fully Integrated Single-Use pH and pO2 Sensors for Rocker Bioreactors at Interphex 2011
3. BioSpace Showcases the Midwests Growing Life Science Region
4. Caliper Owners Group Meeting Showcases Critical Role of Biopharma and Academic Researchers for Improving Healthcare and Quality of Life
5. TechConnect World Conference Showcases Houston Leaders May 3-7, at the George R. Brown Convention Center
6. Siemens Showcases New Hearing Loss Solutions at AudiologyNOW! Conference
7. DAZ Systems, Inc. Showcases Oracle Business Accelerator for Agile Product Lifecycle Management
8. Stereotaxis Showcases Advancements for Remote Magnetic Ablations
9. Annual List of Best Doctors in Dallas Showcases Texas Institute for Surgery Physicians
10. Aegis Analytical Corp. Showcases Discoverant at Inaugural Venture Capital in the Rockies Fall
11. Computational Microbiologist Uses His Expertise with Deadly Viruses to Devise a Superior System for Delivery of Safe, Free Software Downloads
Post Your Comments:
(Date:11/28/2015)... Seoul, South Korea (PRWEB) , ... November 28, 2015 , ... ... new class of eco-friendly avian, porcine and rodent control solutions , ... such as peppermint and cinnamon oil, works across all sensory modalities including visual, smell, ...
(Date:11/27/2015)... CHESTERFIELD, United Kingdom , Nov. 27, 2015 /PRNewswire/--  ... specialty biopharmaceutical company, announced today that it has closed ... systems (CMDS) business to Guerbet (GBT- NYSE Euronext) in ... CMDS operations encompassed four manufacturing facilities and a total ... nearly 75 in the St. Louis ...
(Date:11/27/2015)... ... 27, 2015 , ... Pittcon is pleased to announce the ... in symposia, oral sessions, workshops, awards, and posters. The core of the ... such as, but not limited to, biotechnology, biomedical, drug discovery, environmental, food science, ...
(Date:11/27/2015)... 2015 --> ... companion diagnostics is one of the major ... pharmaceutical companies and diagnostic manufacturers working together ... . --> ... global cancer biomarkers market spread across 89 ...
Breaking Biology Technology:
(Date:11/26/2015)... Research and Markets ( ) has announced the ... and Patent Infringement Risk Analysis" report to their ... Fingerprint sensors using capacitive technology represent a fast ... Idex forecasts an increase of 360% of the number ... the fingerprint sensor market between 2014 and 2017 (source ...
(Date:11/20/2015)... , November 20, 2015 NXTD ... focused on the growing mobile commerce market and creator ... Gino Pereira , was recently interviewed on The ... air on this weekend on Bloomberg Europe , ... . --> NXTD ) ("NXT-ID" or the ...
(Date:11/19/2015)... , Nov. 19, 2015  Based on its in-depth ... Sullivan recognizes BIO-key with the 2015 Global Frost & ... Frost & Sullivan presents this award to the company ... to the needs of the market it serves. The ... meets and expands on customer base demands, the overall ...
Breaking Biology News(10 mins):