Navigation Links
Best Practices, LLC Showcases Its Expertise in Customer Relationship Management
Date:3/18/2011

CHAPEL HILL, N.C., March 18, 2011 /PRNewswire/ -- Driving value for customers is critical to organizational success across all industries. While there are many touch points between a customer and an organization, there has to be an integrated approach to the customer in order for an organization to succeed in the marketplace.

Chris Bogan, CEO of the research and consulting firm Best Practices, LLC., noted in this month's special issue of PharmaVoice that the state of biopharma customer-relationship management (CRM) is advanced in some areas while fledgling in others.

"Historically, companies have been advanced in serving physicians with segmentation systems, thought leader programs and sophisticated relationship and CRM strategies. In contrast, CRM for patients and payers has been less sophisticated. A few have launched customer-focused initiatives, but none have transformed their old business models along these lines," Bogan said in an article about the state of CRM in the biopharmaceutical industry. Speaking in the magazine's 10th anniversary issue, Bogan was one of many thought leaders the publication reached out to as part of updating stories that appeared in PharmaVoice's first issue.

Recognizing that the customer is a linchpin for success, Best Practices, LLC has published a new study on optimizing the role of customer complaint groups: "Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements."  The study provides insights not only on effective approaches to resolving customer complaints but also on using the complaint resolution function to capture critical customer feedback to drive quality and continuous improvement.

Some of the key topics addressed in this research include:

  • Complaint Resolution Groups: Structure, Roles & Responsibilities
  • Service Claim Resolution Benchmarks
  • Listening to Customer Complaints to Glean Improvement Insights

The full 52-page report contains more than 200 benchmark metrics to enable complaint resolution leaders to assess the efficiency and effectiveness of their complaint management organizations. Review a complimentary summary of the study at http://www3.best-in-class.com/rr1046.htm. The research is based on surveys and interviews involving 60 representatives from 58 national and global manufacturing organizations.  

ABOUT BEST PRACTICES, LLC

Best Practices, LLC serves 48 of the world's 50 top pharmaceutical companies.  For 17 years, we have conducted work based on the simple yet profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies.  For more information about the company, go to www.best-in-class.com.


'/>"/>
SOURCE Best Practices, LLC
Copyright©2010 PR Newswire.
All rights reserved

Related biology technology :

1. Future Role of Market Research Made Clear in New Report from Best Practices, LLC
2. Finesse Solutions Showcases SmartBag with Fully Integrated Single-Use pH and pO2 Sensors for Rocker Bioreactors at Interphex 2011
3. BioSpace Showcases the Midwests Growing Life Science Region
4. Caliper Owners Group Meeting Showcases Critical Role of Biopharma and Academic Researchers for Improving Healthcare and Quality of Life
5. TechConnect World Conference Showcases Houston Leaders May 3-7, at the George R. Brown Convention Center
6. Siemens Showcases New Hearing Loss Solutions at AudiologyNOW! Conference
7. DAZ Systems, Inc. Showcases Oracle Business Accelerator for Agile Product Lifecycle Management
8. Stereotaxis Showcases Advancements for Remote Magnetic Ablations
9. Annual List of Best Doctors in Dallas Showcases Texas Institute for Surgery Physicians
10. Aegis Analytical Corp. Showcases Discoverant at Inaugural Venture Capital in the Rockies Fall
11. Computational Microbiologist Uses His Expertise with Deadly Viruses to Devise a Superior System for Delivery of Safe, Free Software Downloads
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/27/2016)... , June 27, 2016  Sequenom, Inc. (NASDAQ: ... enabling healthier lives through the development of innovative products ... the United States denied its ... the claims of Sequenom,s U.S. Patent No. 6,258,540 (",540 ... criteria established by the Supreme Court,s Mayo Collaborative Services ...
(Date:6/27/2016)... Diego, CA (PRWEB) , ... June 27, 2016 , ... ... solutions for clinical trials, announced today the Clinical Reach Virtual Patient Encounter ... their care circle with the physician and clinical trial team. , Using the CONSULT ...
(Date:6/27/2016)... ... June 27, 2016 , ... Rolf K. ... the faculty of the University of North Carolina Kenan-Flagler Business School ... entrepreneurship at UNC Kenan-Flagler, with a focus on the school’s international efforts, leading ...
(Date:6/27/2016)... 27, 2016   Ginkgo Bioworks , a leading ... was today awarded as one of the World ... world,s most innovative companies. Ginkgo Bioworks is engineering ... real world in the nutrition, health and consumer ... with customers including Fortune 500 companies to design ...
Breaking Biology Technology:
(Date:6/2/2016)...   The Weather Company , an IBM Business (NYSE: ... capability in which consumers will be able to interact with ... via voice or text and receive relevant information about the ... Marketers have long sought an advertising solution that can create ... relevant and valuable; and can scale across millions of interactions ...
(Date:5/16/2016)... May 16, 2016   EyeLock LLC , a ... the opening of an IoT Center of Excellence in ... expand the development of embedded iris biometric applications. ... of convenience and security with unmatched biometric accuracy, making ... aside from DNA. EyeLock,s platform uses video technology to ...
(Date:4/28/2016)... First quarter 2016:   , ... the first quarter of 2015 The gross margin was ... 18.8) and the operating margin was 40% (-13) Earnings ... flow from operations was SEK 249.9 M (21.2) , ... SEK 7,000-8,500 M. The operating margin for 2016 is ...
Breaking Biology News(10 mins):