Navigation Links
SmartAction's Artificial Intelligence IVR Solution Receives PCI Certification
Date:12/5/2011

PLAYA DEL REY, Calif., Dec. 5, 2011 /PRNewswire/ -- Smart Action Company announced the completion of its independently-evaluated PCI DSS certification. A Qualified Security Assessor (QSA) has verified that the company meets all Payment Card Industry security requirements (PCI DSS 2.0) as a service provider. The company's flagship products, Smart Call Agents, have revolutionized the self-serve interactive voice response (IVR) industry, and usage has more than doubled in the past year.  The artificial intelligence-powered system handles order processing, customer service, scheduling and billing-related calls in natural speech at a fraction of the cost of live agents – all within the industry-recognized security guidelines established by PCI.

"Our customers can rest assured that their data is secure with us," said Peter Voss, founder and CEO. "We are determined to provide the best service available anywhere, and this PCI certification is just another way of validating our commitment to our customers."

SmartAction understands the importance of customer confidence in the security of data entrusted to its care.  The most stringent requirements of PCI standards safeguard customers' personal information, including credit card and banking information. The process to become PCI compliant requires thousands of man hours of work to make sure that each of the security requirements is adequately addressed. All aspects of the company are affected, including data center security, employee training and hiring, as well as software development, to ensure compliance.

Tevora Business Solutions, a QSA that is one of the nation's premier security consulting firms specializing in information assurance, governance and compliance services and solutions, conducted the evaluation.

About Smart Action Company LLC

SmartAction is a leader in call automation, providing hosted speech IVR services to medium to Fortune 500-sized customer service call centers. Our state-of-the-art solution is powered by artificial intelligence and natural language capabilities, allowing us to handle more complex calls than the most advanced IVRs.  This translates to a superior customer experience with proven higher call completion rates at about a quarter of the cost of live agents. Learn more at www.smartaction.com or call 888-882-9250.


'/>"/>
SOURCE Smart Action Company
Copyright©2010 PR Newswire.
All rights reserved

Related biology news :

1. Taking the next step toward advanced artificial limbs
2. Researchers design artificial cells that could power medical implants
3. Evolved Machines Selected as a Prime Contractor for DARPA Program to Engineer an Artificial Olfaction System
4. Scientists identify cell changes leading to impaired artificial kidney function
5. Biomedical researchers create artificial human bone marrow in a test tube
6. TECNALIA uses artificial vision to improve recycling of electronic scrap metal
7. Artificial cells, simple model for complex structure
8. Red pandas reveal an unexpected (artificial) sweet tooth
9. Development of an artificial simulator of the nervous system to do research into diseases
10. Non-wovens as scaffolds for artificial tissue
11. Progress toward artificial tissue?
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/8/2017)... Feb. 7, 2017 Report Highlights ... 2021 from $8.3 billion in 2016 at a compound ... 2021. Report Includes - An overview of the ... trends, with data from 2015 and 2016, and projections ... Segmentation of the market on the basis of product ...
(Date:2/6/2017)... , Feb. 6, 2017 According ... security are driving border authorities to continue to ... reports there are 2143 Automated Border Control (ABC) ... currently deployed at more than 163 ports of ... 2013 to 2016 achieving a combined CAGR of ...
(Date:2/2/2017)... , Feb. 2, 2017  EyeLock LLC, a market ... new white paper " What You Should Know About ... of ensuring user authenticity is a growing concern. In ... of users. However, traditional authentication schemes such as username/password ... Biometric authentication offers an elegant solution to the ...
Breaking Biology News(10 mins):
(Date:2/24/2017)... , Feb. 24, 2017  OncoSec Medical Incorporated ("OncoSec") ... will host a Key Opinion Leader event to highlight ... oral and poster presentation at the upcoming 2017 ASCO-SITC ... KOL event will be held in-person and via live ... / 9:00 AM PST at the Lotte New York ...
(Date:2/23/2017)... Calif. , Feb. 23, 2017  MIODx ... license for two key immunotherapy technologies from the ... technology provides a method to monitor a patient ... as PD-L1 and CTLA-4.  The second license extends ... a patient is likely to have an immune-related ...
(Date:2/23/2017)... (PRWEB) , ... February 23, ... ... Inc., announced today that in a published evaluation of multiple immunoassay-based threat ... U.S. Department of Energy Laboratory, PathSensors’ CANARY® biosensor threat detection technology was ...
(Date:2/23/2017)... 23, 2017 Aviva Systems Biology Corporation ... acquisition of GenWay Biotech Incorporated, a protein solutions ... product offering for both the research and diagnostic ... and enhance capabilities for both entities. GenWay,s 18 years ... will nicely complement ASB,s objective to become a ...
Breaking Biology Technology: