Navigation Links
SmartAction's Artificial Intelligence IVR Solution Receives PCI Certification
Date:12/5/2011

PLAYA DEL REY, Calif., Dec. 5, 2011 /PRNewswire/ -- Smart Action Company announced the completion of its independently-evaluated PCI DSS certification. A Qualified Security Assessor (QSA) has verified that the company meets all Payment Card Industry security requirements (PCI DSS 2.0) as a service provider. The company's flagship products, Smart Call Agents, have revolutionized the self-serve interactive voice response (IVR) industry, and usage has more than doubled in the past year.  The artificial intelligence-powered system handles order processing, customer service, scheduling and billing-related calls in natural speech at a fraction of the cost of live agents – all within the industry-recognized security guidelines established by PCI.

"Our customers can rest assured that their data is secure with us," said Peter Voss, founder and CEO. "We are determined to provide the best service available anywhere, and this PCI certification is just another way of validating our commitment to our customers."

SmartAction understands the importance of customer confidence in the security of data entrusted to its care.  The most stringent requirements of PCI standards safeguard customers' personal information, including credit card and banking information. The process to become PCI compliant requires thousands of man hours of work to make sure that each of the security requirements is adequately addressed. All aspects of the company are affected, including data center security, employee training and hiring, as well as software development, to ensure compliance.

Tevora Business Solutions, a QSA that is one of the nation's premier security consulting firms specializing in information assurance, governance and compliance services and solutions, conducted the evaluation.

About Smart Action Company LLC

SmartAction is a leader in call automation, providing hosted speech IVR services to medium to Fortune 500-sized customer service call centers. Our state-of-the-art solution is powered by artificial intelligence and natural language capabilities, allowing us to handle more complex calls than the most advanced IVRs.  This translates to a superior customer experience with proven higher call completion rates at about a quarter of the cost of live agents. Learn more at www.smartaction.com or call 888-882-9250.


'/>"/>
SOURCE Smart Action Company
Copyright©2010 PR Newswire.
All rights reserved

Related biology news :

1. Taking the next step toward advanced artificial limbs
2. Researchers design artificial cells that could power medical implants
3. Evolved Machines Selected as a Prime Contractor for DARPA Program to Engineer an Artificial Olfaction System
4. Scientists identify cell changes leading to impaired artificial kidney function
5. Biomedical researchers create artificial human bone marrow in a test tube
6. TECNALIA uses artificial vision to improve recycling of electronic scrap metal
7. Artificial cells, simple model for complex structure
8. Red pandas reveal an unexpected (artificial) sweet tooth
9. Development of an artificial simulator of the nervous system to do research into diseases
10. Non-wovens as scaffolds for artificial tissue
11. Progress toward artificial tissue?
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:1/12/2017)... NEW YORK , Jan. 12, 2017  New research ... around the office of the future.  1,000 participants were simply ... last three months which we may consider standard issue.  Insights ... office of 2017 were also gathered from futurists and industry ... and Dr. James Canton .  Some ...
(Date:1/6/2017)... Calif. , Jan. 6, 2017  Privately-held ... safety studies in healthy volunteers of a novel ... to treat acute pancreatitis. Acute ... typically a mild disorder, but can be very ... failure and sepsis, where extended hospital stays, time ...
(Date:1/4/2017)... 4, 2017  CES 2017 – Valencell , ... today announced the launch of two new versions ... highly-accurate biometric sensor modules that incorporate the best ... and expertise. The two new designs include Benchmark ... hearables, and Benchmark BW2.0, a 2-LED version of ...
Breaking Biology News(10 mins):
(Date:1/19/2017)... 19, 2017  Market Research Future has a half cooked research ... Biopsy is growing rapidly and expected to reach USD 450 Million ... ... Biopsy Market has been assessed as a swiftly growing market and ... in the coming future. There has been a tremendous growth in ...
(Date:1/19/2017)... ... January 19, 2017 , ... ... for pharmaceutical research and development (R&D), today announced the launch of ... and interpretation for the rapidly evolving field of precision medicine. , ...
(Date:1/19/2017)... AquaBounty Technologies, Inc. (AIM: ABTU; NASDAQ: AQB), ... and a majority-owned subsidiary of Intrexon Corporation (NYSE: ... listing of its common shares on the NASDAQ Stock ... "AquaBounty,s listing on NASDAQ represents an important milestone ... the U.S. markets as we advance plans for commercial ...
(Date:1/19/2017)... ... January 19, 2017 , ... DaVita Clinical Research ... drug and device development, and Prism Clinical Research , a leader in ... Verified Clinical Trials (VCT) has been selected by both companies as ...
Breaking Biology Technology: