Navigation Links
SmartAction's Artificial Intelligence IVR Solution Receives PCI Certification

PLAYA DEL REY, Calif., Dec. 5, 2011 /PRNewswire/ -- Smart Action Company announced the completion of its independently-evaluated PCI DSS certification. A Qualified Security Assessor (QSA) has verified that the company meets all Payment Card Industry security requirements (PCI DSS 2.0) as a service provider. The company's flagship products, Smart Call Agents, have revolutionized the self-serve interactive voice response (IVR) industry, and usage has more than doubled in the past year.  The artificial intelligence-powered system handles order processing, customer service, scheduling and billing-related calls in natural speech at a fraction of the cost of live agents – all within the industry-recognized security guidelines established by PCI.

"Our customers can rest assured that their data is secure with us," said Peter Voss, founder and CEO. "We are determined to provide the best service available anywhere, and this PCI certification is just another way of validating our commitment to our customers."

SmartAction understands the importance of customer confidence in the security of data entrusted to its care.  The most stringent requirements of PCI standards safeguard customers' personal information, including credit card and banking information. The process to become PCI compliant requires thousands of man hours of work to make sure that each of the security requirements is adequately addressed. All aspects of the company are affected, including data center security, employee training and hiring, as well as software development, to ensure compliance.

Tevora Business Solutions, a QSA that is one of the nation's premier security consulting firms specializing in information assurance, governance and compliance services and solutions, conducted the evaluation.

About Smart Action Company LLC

SmartAction is a leader in call automation, providing hosted speech IVR services to medium to Fortune 500-sized customer service call centers. Our state-of-the-art solution is powered by artificial intelligence and natural language capabilities, allowing us to handle more complex calls than the most advanced IVRs.  This translates to a superior customer experience with proven higher call completion rates at about a quarter of the cost of live agents. Learn more at or call 888-882-9250.

SOURCE Smart Action Company
Copyright©2010 PR Newswire.
All rights reserved

Related biology news :

1. Taking the next step toward advanced artificial limbs
2. Researchers design artificial cells that could power medical implants
3. Evolved Machines Selected as a Prime Contractor for DARPA Program to Engineer an Artificial Olfaction System
4. Scientists identify cell changes leading to impaired artificial kidney function
5. Biomedical researchers create artificial human bone marrow in a test tube
6. TECNALIA uses artificial vision to improve recycling of electronic scrap metal
7. Artificial cells, simple model for complex structure
8. Red pandas reveal an unexpected (artificial) sweet tooth
9. Development of an artificial simulator of the nervous system to do research into diseases
10. Non-wovens as scaffolds for artificial tissue
11. Progress toward artificial tissue?
Post Your Comments:
(Date:5/20/2016)... May 20, 2016  VoiceIt is excited to ... VoicePass. By working together, VoiceIt and ... VoiceIt and VoicePass take slightly different approaches to ... both security and usability. ... this new partnership. "This marketing and ...
(Date:5/9/2016)... 9, 2016 Elevay is currently ... expanding freedom for high net worth professionals seeking travel ... globally connected world, there is still no substitute for ... duplicate sealing your deal with a firm handshake. This ... taking advantage of citizenship via investment programs like those ...
(Date:4/28/2016)... First quarter 2016:   , ... the first quarter of 2015 The gross margin was ... 18.8) and the operating margin was 40% (-13) Earnings ... flow from operations was SEK 249.9 M (21.2) , ... SEK 7,000-8,500 M. The operating margin for 2016 is ...
Breaking Biology News(10 mins):
(Date:6/23/2016)... (PRWEB) , ... June 23, 2016 , ... ... today announced the launch of the Supplyframe Design Lab . Located in ... to explore the future of how hardware projects are designed, built and brought ...
(Date:6/23/2016)... ... June 23, 2016 , ... In a new case report published today in ... patient who developed lymphedema after being treated for breast cancer benefitted from an injection ... for dealing with this debilitating, frequent side effect of cancer treatment. , ...
(Date:6/23/2016)...  Blueprint Bio, a company dedicated to identifying, protecting ... has closed its Series A funding round, according to ... "We have received a commitment from Forentis Fund that ... meet our current goals," stated Matthew Nunez . ... complete validation on the current projects in our pipeline, ...
(Date:6/23/2016)... , June 23, 2016 On ... session at 4,833.32, down 0.22%; the Dow Jones Industrial Average ... 500 closed at 2,085.45, down 0.17%. has initiated coverage ... INFI ), Nektar Therapeutics (NASDAQ: NKTR ), Aralez ... Inc. (NASDAQ: BIND ). Learn more about these ...
Breaking Biology Technology: