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PatientStream announces the industry's first Multilingual family waiting room board
Date:6/27/2013

SEATTLE, June 27, 2013 /PRNewswire-iReach/ -- Industry leader in healthcare operations decision support introduces a multilingual electronic whiteboard to improve the family waiting room experience.  While PatientStream's electronic whiteboard has always been bilingual English/Spanish, the company now offers a customizable multilingual whiteboard that can be set to the patient's language preference.  Over 3o languages are currently available, with more being added daily.

"The ability to provide family members real time information about their loved one during a surgical procedure is exciting and the beginning of many advances to come", says Keith Streckenbach, MBA, Chief Operating Officer of PatientStream.

The United States is a magnet for immigration.  Immigration has increased by 9.3 million between 2000 and 2011, a near 30 % increase.  Thirteen percent of the United States population is comprised of foreign-born people.  As of 2011, 40,377,757 people are reported to be foreign born, and likely speak a language other than English.  Asia and Latin America are the top regions of birth reported (Migration Policy Institute, 2013). Access to language, especially in the health care setting, is critical, since miscommunication is directly tied to sentinel and adverse events n healthcare delivery processes (AORN, Periop Insider, 2013).  Of the immigrant population in 2011, 51.0 % are considered Limited English Proficient (LEP), which means they speak English less proficiently. It is clear that many people need help reducing language barriers for the best access to healthcare. In fact, more adverse events are reported in LEP patients than in English speakers (C. Divi et. al., 2007). 

Cultural and linguistic communication can prevent adverse outcomes in the healthcare setting. Collect race and language data, and document language services provided to assess the impact of language on patient safety in your hospital (C.Divi et al., 2007).  While there is an absence of trained healthcare setting interpreters, existing in only about 25 % of hospitals, the necessity remains.  Patient Stream's multilingual electronic whiteboard expands language services and provides better family care to those whose primary language is not English.  The multilingual electronic whiteboard reduces stress, eases wait times and provides better communication to everyone in surgical waiting rooms. 

About PatientStream:

Seattle based PatientStream, Inc., the first to provide cloud-based healthcare operations decision support and communication automation, streamlines patient care to lower costs and improve the hospital experience for patients and hospital staff. PatientStream technology is used in departments of surgery, endoscopy, radiology, outpatient clinics, ICUs, acute care units, and more. More than 1.2 million cases have been automated since 2008. Learn more at http://www.patientstreaminc.com

Contact PatientStream for more information, 1-800-691-5434

Divi., C. Koss, R., Schmaltz, S. and Loeb, J.  (2007).  Language Proficiency and adverse events in US hospitals: a pilot study.  International Journal for Quality Health Care. Volume 19, Number 2: 60-67.  

Media Contact:
www.patientstreaminc.com
Susan Streckenbach, MLIS
Marketing Director and Editor
susans@patientstreaminc.com

Media Contact: Susan Streckenbach, PatientStream, Inc., 1-800-691-5434, susan@patientstreaminc.com

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