Navigation Links
New England Biolabs Ranked #1 By Scientists in Customer Experience Survey

Scientists ranked New England Biolabs number one in overall customer experience for the second time since BioInformatics first fielded the survey in 2016. The results are published in the newest report, Benchmarking for 2019: Life Science Customer Experience, from BioInformatics, part of Science and Medicine Group. More than 800 life scientists were asked to rank their experience with their laboratory suppliers for each of 18 critical touchpoints across the entire customer journey — the prepurchase, purchase, and postpurchase phases. The report compares the corporate performance at each touchpoint and calculates an overall Customer Experience Score for each of 27 suppliers.

“Innovation isn’t limited to developing revolutionary new products. Innovation can also be incorporated in the ways customers find, buy, and use your products,” observed Nicole Camara, PhD, senior vice president for science and analytics at BioInformatics. “NEB has long set the standard for aligning its brand with the needs and values of its customers, and this commitment is reflected in its market-leading Customer Experience Score.”

Other high-scoring companies include Integrated DNA Technologies, Bio-Rad Laboratories, Cell Signaling Technology, and Eppendorf. Also of note were the companies with the most improved scores since the survey was first conducted. Among those successfully improving their customers’ experiences are Bio-Techne, Beckman Coulter, Leica Biosystems, and Tecan. The top-line report is accompanied by an interactive dashboard using Tableau to enable users to understand single and multiyear trends by region, market segment, customer age, and individual touchpoints.

More information on Benchmarking for 2019: Life Science Customer Experience can be downloaded from the BioInformatics website.

BioInformatics, now part of Science and Medicine Group, is the premier research and advisory firm serving the life science, clinical diagnostics, and analytical instrument industries. By leveraging our expert network of more than 50,000 life scientists, the company has supported more than 500 companies in creating insights that lead to better business decisions. Offerings include assessing the size and attractiveness of scientific markets, optimizing product configurations and pricing, validating corporate acquisitions, measuring customer loyalty, and evaluating brand strength and positioning.

Read the full story at

Source: PRWeb
Copyright©2019 Vocus, Inc.
All rights reserved

Related biology news :

1. Leak Detection Associates Announces Global Expansion – Signs Partnership Agreement with IPP Group for England and Ireland
2. UNH NHAES researchers work to save endangered New England cottontail
3. NHAES research: New England lakes recovering rapidly from acid rain
4. BioLabs Names John R. Freeman, CPA, Chief Financial Officer
5. Top Data Scientists Gather for Four Days This Week at ODSC West 2018
6. Distinguished Cardiologists and Scientists Honored with 2018 International Academy of Cardiology Awards at the 23rd World Congress on Heart Disease
7. IBM: Your Computer Can Help Scientists Study Connection Between Body Bacteria and Autoimmune Diseases
8. Scientists seek cure for devastating witches broom disease of the chocolate tree
9. Scientists rank thousands of substances according to potential exposure level
10. Scientists opens black box on bacterial growth in cystic fibrosis lung infection
11. Scientists must not become complacent when assessing pandemic threat from flu viruses
Post Your Comments:
(Date:11/27/2019)... ... November 25, 2019 , ... Though the forecast for ... more than 55 million travelers expected to hit the roads and the skies. It’s ... it’s weight in truffle oil will offer a simple design, mouth-watering pictures of food, ...
(Date:11/27/2019)... MONTREAL (PRWEB) , ... November 27, 2019 , ... ... features a sleek hand-held device, equipped with surface electromyography (sEMG) sensors that measure ... ensure the activation of the specific muscles being targeted for treatment. Both patient ...
(Date:11/19/2019)... , ... November 19, 2019 , ... Project Lifeline ... Chain Drug Stores (NACDS) Foundation to address substance use disorder (SUD) – ... Two individuals who have led to the program’s effectiveness in preventing and treating opioid ...
Breaking Biology News(10 mins):
(Date:1/7/2020)... ... January 07, 2020 , ... Vuja De Sciences (“Vuja De”), a biotechnology startup ... the appointments of Chand Khanna, DVM, PhD, DACVIM (Onc), and Dr. Lee Helman, MD, ... “We are delighted to welcome Chand and Lee as new directors. They will be ...
(Date:1/7/2020)... SAN MATEO, CA (PRWEB) , ... January 06, ... ... Brilliant Smart Home Control, today announced its expansion into whole-home smart lighting with ... Brilliant Smart Dimmer Switch unlocks the ability for homeowners and homebuilders to affordably ...
(Date:12/31/2019)... ... 2019 , ... Vici Health Sciences announces it ... Maryland. Emphasis will be in expanding capabilities in both oral and parenteral dosage ... well positioned to meet the growing demand for its pharmaceutical formulation and analytical ...
(Date:12/30/2019)... HARBOR TOWNSHIP, N.J. (PRWEB) , ... December 30, ... ... manufacturer of custom built, helium-based leak testing instruments for the Pharmaceutical, Biotechnology, Medical ... new SIMS Version 1.11.19 21 CFR Part 11 compliant software program specific to ...
Breaking Biology Technology: