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Impending death for paper coupons?
Date:9/29/2010

n the team's methods during the Hawaii International Conference on System Sciences held earlier this year. The paper earned a "best paper" nomination during the conference.

"What we're learning today becomes very important for the future of digital coupons," Bhappu said.

"The consumer just wants a seamless service and doesn't want to go through something extra, like downloading individual coupons. It has to be more convenient for them," Bhappu also said.

"But we can learn from consumers today as they try what is available how to make tomorrow's technology better," she added. "Firms need to think about this because if they do not do a good job integrating digital coupons into existing systems and training employees on the technology, they will experience service failure."


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Contact: La Monica Everett-Haynes
leverett@email.arizona.edu
520-626-4405
University of Arizona
Source:Eurekalert  

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