"We are starting to see organizations move from kicking the tires around private clouds to starting to implement and execute," Dillman said. "We also expect to see greater use of hosted software-as-a-service applications as clients look to take advantage of the cost economies of the cloud quickly and efficiently. Data security in the cloud will remain a key consideration, and we expect to see cloud security technology to be a major growth area."
2. Consumerization of IT trends will continue to accelerate within corporate IT environments, as new generations of powerful consumer mobile devices such as smartphones, netbooks, and tablet devices continue to proliferate, displacing PCs and laptops as technologies of choice among business users. This will result in significant changes to end-user support and customer interaction support requirements within the enterprise as more of these consumer devices are being used to access mission-critical applications beyond corporate e-mail and voice.
The long-dreamt possibility of "multi-modal access" for end users – being able to access enterprise resources via any device, any time, any where – is closer to reality now than ever before, Unisys experts say. But with that increased convenience and usability comes the need for enterprises to modernize information access and support capabilities.
"The consumerization of IT wave will require enterprises to change old standardized approaches for end-user support in order to manage and secure myriad devices and applications within the enterprise," Dillman said. "In addition, we expect more organizations in 2011 to tackle modernizing customer interaction points with mobile access, touch-screen, geolocation, and audio/video capabilities to drive greater productivity and connection with an increasingly mobile, connected customer base. Those who don't risk being left behind as
|SOURCE Unisys Corporation|
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