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Call Recording Enhances Performance at UK Gloucestershire Police
Date:4/27/2010

AMSTERDAM, April 27, 2010 /PRNewswire/ -- Gloucestershire Police, recognised as one of the UK's most effective forces in dealing with serious and organised crime, is achieving notable successes after installing a CyberTech voice recording solution. It is providing rapid access to all telephone and radio communications that may have taken place with the force's central control room and contact centre and is helping to enhance detection and clear-up rates, both in Gloucestershire and across the UK.

"The CyberTech solution has delivered a rapid ROI by reducing the time taken by officers to produce evidence files of 999 calls tapes for the criminal justice system and speeding up criminal investigations," commented Mark Woodward, Business Continuity and Projects Manager at Gloucestershire Police. "For example, after receiving an urgent request from another Police Force for a copy of a call received on 23 March 2006 in relation to an ongoing homicide investigation, we were able to find and email it to them in less than 25 minutes - not many forces can provide that level of service!"

These time savings are being achieved using CyberTech's intuitive browser-based user interface and flexible search criteria that enable calls to be located in minutes. Recordings can also be copied onto a disk or emailed directly to Courts. The CyberTech system records over 130 channels handling all 999 calls and TETRA radio traffic from operational personnel.

According to CyberTech UK Director Paul Manyweathers: "We are delighted that CyberTech voice recording solutions are making such an important contribution to solving crime in Gloucestershire and beyond. CyberTech is now one of the leading suppliers to the emergency services globally with more than 35% of the UK's Police Forces and over 80% of all Ambulance Service Trusts using our systems around the clock."

About CyberTech

Founded in 1985, CyberTech International is the longest established and one of the largest global providers of call recording solutions. CyberTech is also currently the fastest growing and uses the latest, innovative recording technologies to provide the most secure, open and future-proof solutions that enable organisations to improve performance, optimise service, mitigate risk and maintain compliance at a lower cost. With a commitment to customer satisfaction, CyberTech develops flexible, cost effective solutions that deliver enhanced quality assurance and liability protection whilst supporting existing business processes.

For more information, visit http://www.cybertech-int.com.


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SOURCE CyberTech International
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